Privacy, PDPA & terms of hire.

We collect only the information needed to quote and run your charter: your name, contact details, organisation, pickup and drop-off points, travel dates and any notes you send us. Enquiries are submitted through this website and stored in our booking system.

We use that information to prepare quotes, confirm bookings, brief drivers and issue invoices. We do not sell personal data. Where a booking is arranged through an event agency, school or travel partner, we share the trip details needed to operate the service with that organisation and our drivers.

Data is retained for up to five years for accounting and insurance purposes, then deleted. You may ask us to correct or delete your enquiry details at any time by messaging us on WhatsApp (WhatsApp 8913 2922).

Under Singapore's Personal Data Protection Act, you can request access to the personal data we hold about you, ask for corrections, or withdraw consent for marketing communications. Withdrawal does not affect records we must keep by law.

This website uses only the storage needed to keep the site working and to understand aggregate page visits. We do not run advertising pixels or build profiles of individual visitors. You can block cookies in your browser without losing access to any part of the site.

A booking is confirmed when you accept our written quote and, where applicable, pay the stated deposit. The quote lists the vehicle type, timings, pickup points and any surcharges; anything outside that scope is quoted separately before it is performed.

Hourly charter carries a four-hour minimum. Trips starting or ending between 11pm and 7am carry a flat midnight surcharge per vehicle, shown on the quote. Waiting time beyond the included allowance, ERP, parking and additional pickup points are itemised where they apply.

Passenger numbers must not exceed the licensed capacity of the vehicle. The operator may substitute a vehicle of equal or greater capacity. Drivers may decline to carry passengers or luggage that cannot be secured safely, or to proceed where a route is unsafe.

Cancellations made more than 72 hours before departure are refunded in full, less any third-party costs already incurred. Cancellations within 72 hours are charged at 50% of the charter value; within 24 hours, the full charter value is payable. No-shows are charged in full.

We are not liable for delays caused by traffic accidents, road closures, weather, industrial action or events outside our control, but we will always tell you as soon as we know and adjust the schedule where possible.